10/1/2024 6:18:22 PM Driving Success: Critical Factors in Transformation and Operational Excellence Programme By Geraint Thomas Ramon Palau Ginesta As companies look to scale and drive performance improvement, there are critical factors that need to be addressed to ensure...
11/8/2023 3:51:53 PM From Customer Centricity to Customer Intimacy: The Era of Hyper-Personalization By Geraint Thomas 1. Opportunity for Financial Services Institutions: Building Trust and Lifelong Client Relationships Hyper-personalization goes beyond...
10/23/2023 7:07:08 PM GCC’s Opportunity To Drive Value Through Shared Service Centers By Geraint Thomas In the Gulf Cooperation Council (GCC) region, mid-market capitalization investors have a unique opportunity to acquire or establish...