Oct 01, 2024 Driving Success: Critical Factors in Transformation and Operational Excellence Programme By Geraint Thomas Ramon Palau Ginesta As companies look to scale and drive performance improvement, there are critical factors that need to be addressed to ensure...
Nov 08, 2023 From Customer Centricity to Customer Intimacy: The Era of Hyper-Personalization By Geraint Thomas 1. Opportunity for Financial Services Institutions: Building Trust and Lifelong Client Relationships Hyper-personalization goes beyond...
Oct 23, 2023 GCC’s Opportunity To Drive Value Through Shared Service Centers By Geraint Thomas In the Gulf Cooperation Council (GCC) region, mid-market capitalization investors have a unique opportunity to acquire or establish...